Tallyroom
Restaurant software
Tallyroom found why new kitchens stopped counting stock
A drop in week-two activity hid in plain sight until Tallyroom's designers could ask about it themselves.
Industry
Restaurant software
Team size
60 people
Result
+23%
more new kitchens still counting stock in their second week
Tallyroom helps restaurant kitchens count stock and order supplies. New kitchens signed up in good numbers, but many stopped counting in their second week.
The problem
The data team had a long queue, and designers had no access to the warehouse. The question sat in a backlog for a month.
What changed
With Facet, a designer asked which steps new kitchens finished in week two, split by device. Tablet users stalled on one screen, where the save button sat below the fold.
The result
Moving the button lifted week-two activity by 23% within a month, and the team now checks every release the same way.
Our designers ask their own questions now. The answer to this one was a button nobody could find on a tablet.
Rafael Ortega
Design Lead, Tallyroom
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