Company
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What we learned from 10,000 questions
We read ten thousand questions our customers asked Facet this year. Most were about the same five things, and the best ones were short.
Sana Iqbal
This summer we read a sample of ten thousand questions people asked Facet, with their permission and without the answers. We wanted to know what product teams wonder about when nobody filters their questions.
Five topics cover most of it
Signups, activation, retention, feature use and revenue made up most of what people asked. Very few questions were exotic. Teams mostly want to know whether the thing they shipped changed what people do.
Short questions get better answers
The questions with the clearest answers were usually under fifteen words. Long questions tended to hide two questions in one. We now suggest splitting them, and the split versions get answered correctly far more often.
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